| Name | Managing Difficult Patron Interactions [Amherst] |
| Start | 2012/10/03 at 09:30:00 AM |
| End | 2012/10/03 at 04:30:00 PM |
| Description (old) | Want to stop challenging patron situations from escalating? This session is for you! Participants will learn about excellent patron service; define the cornerstones of excellent patron service; understand why patrons are difficult; and to manage tough situations. In preparation, staff will contribute examples from their own experience. Please bring a non-perishable brown-bag lunch. This training will be led by Pat Sordill of Sordill Consulting. Additional sessions will be held in Harwich on September 24, 2012 Worcester on October 1, 2012 |
| Description (new) | Want to stop challenging patron situations from escalating? This session is for you! Participants will learn about excellent patron service; define the cornerstones of excellent patron service; understand why patrons are difficult; and to manage tough situations. In preparation, staff will contribute examples from their own experience. Please bring a non-perishable brown-bag lunch. This training will be led by Pat Sordill of Sordill Consulting. Additional sessions will be held in Harwich on September 24, 2012 Worcester on October 1, 2012 \n\nContact: Amanda Fauver : (866) 627-7228 : amanda@masslibsystem.org |
| Location | Jones Library 43 Amity St., Amherst MA 01002 |
| DateTime Stamp | 2013/05/21 at 02:14:08 PM |
| UID | 20130521T181408Z@eventkeeper.com |