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SUMMARY:Great Customer Service: A Win Win Situation [Mashpee]
DESCRIPTION:Dealing with some less than amicable patrons? Having a hard time keeping your cool? You&rsquo;re not<br />
alone. News flash: Working with the public is HARD.<br />
Learn some new tips on working with difficult behaviors and how you can turn a frown upside down<br />
with a few simple steps. Sarah Sogigian will share some quick and easy tips for everyday use at the<br />
library. We&rsquo;ll also discuss real examples and how to deal when you find yourself in difficult situations<br />
at your library.<br />
<br />
This workshop will be instructed by Sarah Sogigian, MLS Youth Advisor<br />
<br />
\n\nContact: Amanda Fauver : (866) 627-7228 : amanda@masslibsystem.org  [EK-MLS]
DTSTAMP20130523T004930Z
DTSTART:20120524T140000Z
DTEND:20120524T170000Z
LOCATION:<br>Mashpee Public Library<br>	 64 Steeple ST<br>Mashpee, MA 02649<br> (508) 539-1435
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