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UID:20130619T161252Z@eventkeeper.com
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SUMMARY:The Accidental Reference Librarian [Pepperell]-Canceled
DESCRIPTION:This course will provide a foundation for library staff to conduct a professional, comprehensive, emotionally intelligent interpersonal communication aimed at correctly identifying the patrons&rsquo; information needs. Anna will provide you with the tools, resources, and confidence to navigate through the talk and provide a great customer experience.<br />
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Instructed by MLS Advisor Anna Popp<br />
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\n\nContact: Amanda Fauver : (866) 627-7228 : amanda@masslibsystem.org  [EK-MLS]
DTSTAMP20130619T161252Z
DTSTART:20120719T170000Z
DTEND:20120719T200000Z
LOCATION:<br>Lawrence Library<br>15 Main St.<br>Pepperell, MA 01463
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