Do you know: Who is a “person with a disability” under the ADA and what your obligations are? Whether you’re required to permit a miniature horse accompanying a person with a disability into your library? What are auxiliary aids and services, when they need to be provided and what is an “undue burden”? Whether a monkey can be a service animal? What to do if you get a request for a scent-free room from a person with multiple chemical sensitivity? Using real scenarios we’ll clarify what are ADA obligations and what is customer service. We’ll review how much accessibility is required in older building. We’ll discuss disability-related language and etiquette issues. There will be plenty of time for your questions.

Agenda
1. Brief overview of ADA
2. ADA definition of disability
3. General non-discrimination requirements
4. Preferred language
5. Reasonable modifications of policies, practices and procedures
6. Service animals
7. Ensuring effective communication
8. Disability etiquette
9. Facility accessibility
10. Resources