With budget cuts and staff shortages, libraries are asked to do more with less. As a result, libraries are increasingly using technology, self-service models and other trends to make services and processes more efficient. What tends to be overlooked is how these implementations affect the overall library experience for patrons and staff. Is it really more efficient and efficiency at what cost? Whether your library is looking to renovate, relocate, rebrand, or introduce a new service/program, people-centered design is crucial to the process.

In this DIY-style workshop, you will learn how to use people-centered design methods at your library to help you plan, coordinate, assess and evaluate your services and processes to ensure that they are cost- and time-efficient. While you may not have the staff, time, or funding to do a full-fledged library usability and user experience study; together, participants will experience how to use these methods to make small changes for a big impact. Filled with examples, case studies, and activities, participants will leave this workshop with the framework and tools for completing their own DIY usability study.

Presenters for this workshop are Lisa Chow and Sandra Sajonas. 

Please bring a non-perishable brown-bag lunch.