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Managing Difficult Patron Interactions [Amherst]
Wednesday October 3, 2012
9:30 AM until 4:30 PM
Want to stop challenging patron situations from escalating? This session is for you!
Participants will learn about excellent patron service; define the cornerstones of excellent patron service; understand why patrons are difficult; and to manage tough situations. In preparation, staff will contribute examples from their own experience.
Please bring a non-perishable brown-bag lunch
This training will be led by Pat Sordill of Sordill Consulting.
Additional sessions will be held in
Harwich on September 24, 2012
Worcester on October 1, 2012
Location: Jones Library
43 Amity St.,
Amherst MA 01002
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This page last updated : 22.214.171.124 - 2013.04.13 7:00 AM
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