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Great Customer Service: A Win Win Situation [Southborough]-CANCELLED
Wednesday August 29, 2012
1:00 PM until 4:00 PM
Dealing with some less than amicable patrons? Having a hard time keeping your cool? You’re not
alone. News flash: Working with the public is HARD.
Learn some new tips on working with difficult behaviors and how you can turn a frown upside down
with a few simple steps. Sarah Sogigian will share some quick and easy tips for everyday use at the
library. We’ll also discuss real examples and how to deal when you find yourself in difficult situations
at your library.
This workshop will be instructed by Sarah Sogigian, MLS Youth Advisor
Southborough Public Library
25 Main Street
Southborough, MA 01772
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Special Note: This event will not appear on the
calendar because it is marked either PRIVATE or PENDING.
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