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1	MLS Tell a friend about an EventKeeper Calendar Event	1
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1	Event: The Accidental Reference Librarian [Westfield] Wednesday October 17, 2012 11:00 AM until 1:00 PM This course will provide a foundation for library staff to conduct a professional, comprehensive, emotionally intelligent interpersonal communication aimed at correctly identifying the patrons’ information needs. Anna will provide you with the tools, resources, and confidence to navigate through the talk and provide a great customer experience. Instructed by MLS Advisor Anna Popp Directions Location: Westfield Athenaeum 6 Elm Street Westfield, MA 01085 Click here to go to the MLS calendar.   To: [ Recipient's Email Address ] (You can enter up to 6 addresses separated by commas.)   Subject:   Message:        From: [ Your Email Address ]   Copy Me:   Please type the word ink in the following field.	1
1	This page last updated : 7.8.8.4 - 2013.04.13 7:00 AM Contact us or visit our EventKeeper web site.	1

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