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1	Event: Managing Difficult Patron Interactions [Harwich]-CANCELLED Monday September 24, 2012 9:30 AM until 4:30 PM Want to stop challenging patron situations from escalating? This session is for you! Participants will learn about excellent patron service; define the cornerstones of excellent patron service; understand why patrons are difficult; and to manage tough situations. In preparation, staff will contribute examples from their own experience. Please bring a non-perishable brown-bag lunch. This training will be led by Pat Sordill of Sordill Consulting. Additional sessions will be held in Worcester on October 1, 2012 Amherst on October 3, 2012 Directions Location: Brooks Free Library 739 Main Street Harwich, MA 02645 Click here to go to the MLS calendar. Special Note: This event will not appear on the MLS calendar because it is marked either PRIVATE or PENDING.   To: [ Recipient's Email Address ] (You can enter up to 6 addresses separated by commas.)   Subject:   Message:        From: [ Your Email Address ]   Copy Me:   Please type the word apple in the following field.	1
1	This page last updated : 7.8.8.4 - 2013.04.13 7:00 AM Contact us or visit our EventKeeper web site.	1

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