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Managing Difficult Patron Interactions [Harwich]-CANCELLED
Monday September 24, 2012
9:30 AM until 4:30 PM
Want to stop challenging patron situations from escalating? This session is for you!
Participants will learn about excellent patron service; define the cornerstones of excellent patron service; understand why patrons are difficult; and to manage tough situations. In preparation, staff will contribute examples from their own experience.
Please bring a non-perishable brown-bag lunch
This training will be led by Pat Sordill of Sordill Consulting.
Additional sessions will be held in
Worcester on October 1, 2012
Amherst on October 3, 2012
Brooks Free Library
739 Main Street
Harwich, MA 02645
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Special Note: This event will not appear on the
calendar because it is marked either PRIVATE or PENDING.
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