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Managing Difficult Patron Interactions [Worcester]
Monday October 1, 2012
9:30 AM until 4:30 PM
Want to stop challenging patron situations from escalating? This session is for you!
Participants will learn about excellent patron service; define the cornerstones of excellent patron service; understand why patrons are difficult; and to manage tough situations. In preparation, staff will contribute examples from their own experience.
Please bring a non-perishable brown-bag lunch
This training will be led by Pat Sordill of Sordill Consulting.
Additional sessions will be held in
Harwich on September 24, 2012
Amherst on October 3, 2012
Directions Via Google Maps
Worcester Public Library
3 Salem Square
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This page last updated : 126.96.36.199 - 2013.04.13 7:00 AM
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