Program Description:
What does great customer service look like? What difficulties do people experience when trying to deliver great customer service? What techniques can be used to handle difficult customers? Prepare to discuss these questions and more while exploring the integral role customer service plays in organizational success. This information will be led by Ron Kirsop from the Pioneer Library System. 

Presenter Bio:
Ron Kirsop is the Assistant Director of the Pioneer Library System, a cooperative system in Western New York serving 42 small and rural libraries. Ron primarily focuses on trustee education, strategic planning, survey development, project management, user experience, customer service, and team building.