Passes must be picked up and returned (where required) to the branch where they were reserved. Please note the hours of operation for your chosen pickup location
With the exception of the Boston Children's Museum e-ticket (available only after May 31) an email confirmation of your reservation is NOT a pass or voucher to any museum.
Passes may be cancelled one day in advance over the phone or in person. You may cancel a pass two or more days in advance online, over the phone or in person. Same day cancellations are not permitted. If a pass has already been picked up, it must be returned to the owning library prior to cancelling the reservation.
If you are unable to use your pass, please follow these steps to cancel it and make it available for someone else to use.
Select, MY PASSES, on the museum selection page, log in to view your reservations and then locate the pass from the list that needs to be cancelled.