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EventKeeper Frequently Asked Questions (FAQs) |
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If your question isn't answered here, please check our Customer Support Notes or Contact us. We're glad to help any way we can, both before and after you become an EventKeeper client.
What is EventKeeper? EventKeeper is an easy-to-use online event calendar that enables organizations to add and update information on upcoming events without having to nag a webmaster or struggle to learn complicated technical procedures. EventKeeper is actually a data-driven Cold Fusion application, but you don't need to understand what that means in order to use its intuitive interface. top of page Do I need to install special software or hardware for EventKeeper? No. Everything necessary for the smooth functioning of your EventKeeper calendar resides on our server. All you need to set up and maintain your calendar is a standard web browser and the user ID and password that we provide you with. You don't need a web site or available web space to have an EventKeeper calendar. top of page How much does it cost? We've priced ad-free, easy-to-use EventKeeper at just $275 a year for the standard service package which lets you have up to 300 events, 30 notes and 3 editor logins. Please see our services page for pricing on EventKeeper Extras. And please contact us for information on consulting services. top of page Can I get a free trial? New clients get a 30-day money-back guarantee. If you don't find EventKeeper suitable for your organization, or if you are disappointed for any reason, we will happily refund your annual fee at any time during the first thirty days. top of page Do you add advertising to our calendar? No. All EventKeeper calendars are ad-free and contain only the content you choose to include there. No banner ads, no annoying popup windows. top of page How do I get set up? You begin by filling out and submitting the short form on the Signup Page. We'll take it from there. Within 24 hours after your payment has been received, we'll set up your EventKeeper page. And we'll send you your administrative login information and you can customize your page, create your other logins, and begin entering your events. top of page How can I customize my EventKeeper page? You choose the headlines and photo or logo for your calendar page. You also select colors for the background, headlines, date bars, small calendar and popup screens. Additionally, you choose keywords and their wording so that viewers of your calendar can find events by location, by type, by age group or whatever categories make sense for your organization. Please contact Plymouth Rocket if you would like your calendar to match your web site even more than can be done with the standard customization. top of page Would anyone need special training or technical skills to update our calendar? No. We do continual user testing to make sure that our instructions and help files are clear and easy to follow. If anyone does get confused about how to use EventKeeper, we offer prompt and helpful support by e-mail. We also provide a listing of Customer Support Notes so you can see the questions that other clients are asking. top of page How often can we update our EventKeeper calendar? As often as you like. Five times a day or once a month, as you prefer! top of page How many different people can update the event information? You can have unlimited editors if they share user accounts. Your organization can have up to 3 user accounts. Each user account is designated as either "Admin" or assigned a "Team Name". Admin editors may edit any event, Team editors can only edit events created by their Team. Any editor's events can be required to be approved by an Admin editor. top of page Can I check the events being entered by other people before they are made public? Yes. If you are an Admin Editor, you can configure EventKeeper so that any events entered by a Team Editor will require your approval before they can be seen by the public. top of page Are outdated events automatically deleted from our calendar? Yes, if you want them to be. If you prefer past months' events to be accessed by visitors, you have that option too. top of page Are all event listings public? Yes. The basic EventKeeper calendar was designed for organizations that wish their calendars to be open to the public. Beginning with version 3.0 you may purchase an EventKeeper Extra which allows for private events on a public calendar or a totally private calendar. top of page Can EventKeeper handle repeated events and those that span several days? Yes and yes. Adding repeated events with one click saves you the tedium of having to reenter information that belongs on several days. Each item added to your calendar is added as a separate event and will be counted in your total number of events. EventKeeper also accommodates events that take place over several days. top of page Who are you and where are you located? The creators of EventKeeper are Ric and Chris Bailey of Plymouth, Massachusetts. We each have many years of experience in computer systems. We started EventKeeper to be of service to community organizations that need an easier way to maintain up-to-date event listings for their members, patrons and clientele. top of page What kind of support do you offer if we have problems with EventKeeper? For anyone who gets confused about how to use EventKeeper, we offer prompt and helpful support by e-mail. top of page Are additional options planned for the future? Definitely! We welcome your suggestions as we are continually adding options while keeping EventKeeper easy to use. top of page |
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This page last updated : Contact us or visit our Plymouth Rocket web site. |